Frequently Asked Questions
Orders & Products
We recommend reviewing the size chart included on each product page before placing your order. If you prefer an oversized fit, consider sizing up.
Colors may vary slightly due to monitor settings, lighting, and the printing process. Slight variations are normal and make each item unique.
Garment-dyed apparel is designed to have a soft, vintage-inspired appearance. Slight color variations and fading are part of the charm.
Yes! All of our physical products are made to order specifically for you after your purchase is placed. This helps reduce overproduction and waste while ensuring each item is created with care.
Because our products are made to order, cancellation or modification requests must be submitted as soon as possible.
If your order has not yet entered production, we may be able to make changes. Once production begins, cancellations and modifications cannot be guaranteed.
Because every item is printed individually, slight variations in print placement may occur.
These small differences are a normal part of the made-to-order process and do not affect the quality of the product.
Some made-to-order garments may arrive with a temporary vinegar-like smell or slight discoloration around the printed area. This is a normal part of the printing process and comes from the solution used to help set the design.
The smell and any temporary residue typically disappear after the first wash.
Yes! Our ceramic mugs are dishwasher and microwave safe, making them perfect for everyday use.
Shipping & Delivery
Yes! Orders of $75 or more qualify for free U.S. shipping. Orders below $75 ship for a flat rate of $6.99.
Most orders are made to order and processed within 2–5 business days before shipping.
Yes. Some products may ship from different fulfillment locations, so orders containing multiple items may arrive separately and include multiple tracking numbers.
Most orders are processed within 2–5 business days before shipping. After production, most U.S. orders arrive within approximately 3–7 business days, depending on destination and carrier availability. Once your order ships, you'll receive a shipping confirmation email with tracking information.
At this time, Lavender & Light Co. ships only within the United States.
We hope to expand shipping options in the future.
Once your order ships, you'll receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear after receiving your shipment notification.
Some products may be produced and shipped from different fulfillment locations.
If your order contains multiple items, they may arrive in separate packages and on different delivery dates.
If tracking shows your package as delivered but you haven't received it, please:
• Check around your delivery location
• Check with household members, neighbors, or apartment offices
• Contact your local carrier
If you're still unable to locate your package, please contact us within 14 days. Packages marked as delivered by the carrier are not considered lost and are not eligible for refunds or replacements.
Returns & Refunds
If your package appears to be lost in transit, please contact us within 14 days of the estimated delivery date. If the package is confirmed lost, a replacement or refund will be provided.
Orders may be canceled or changed only before production begins. Once production has started, orders cannot be canceled or modified.
Because all products are made to order, we do not accept returns or exchanges for:
• Ordering the wrong size
• Ordering the wrong color
• Change of mind after purchase
• Buyer's remorse
If your item arrives damaged, defective, or incorrect, please contact us within 14 days, and we'll be happy to help.
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include:
• Your order number
• A description of the issue
• Clear photos showing the problem
Once the issue is reviewed and verified, a replacement or refund will be provided.
For complete details, please visit our Returns & Refunds Policy.
Digital Downloads
Most digital products are delivered as high-resolution JPG files. Some products may be delivered inside a ZIP file for easy organization.
ZIP files can be extracted on Windows, Mac, iPhone, iPad, and Android devices. Detailed instructions are available on our Digital Downloads Information page.
Yes! Our printable wall art is designed for both home printing and professional print services. For best results, we recommend high-quality paper and print settings.
No. All digital products are for personal use only and may not be resold, redistributed, or used commercially.
After purchase, you'll receive access to your digital files electronically. No physical product will be shipped.
Digital products are typically available immediately after payment has been successfully completed.
Due to the nature of digital products, all digital download sales are final and cannot be returned or exchanged.
If you experience any issues accessing your files, please contact us and we'll be happy to assist you.
For complete details, please visit our Digital Downloads Information page.
Care & Support
Machine wash cold, inside out, with similar colors. Tumble dry low. Avoid bleach and ironing directly over the design.
Please contact us within 14 days of delivery and include your order number along with clear photos of the issue. Once verified, a replacement or refund will be provided.
At this time, we only ship within the United States.
You can find our Shipping Policy, Returns & Refunds Policy, Contact Page, and Digital Downloads Information page in the footer of our website.
To help preserve the life of your garment and printed design, we recommend:
• Wash cold, inside out
• Use mild detergent
• Tumble dry low
• Do not bleach
• Do not iron directly on the design
Please refer to the care label included with your garment for product-specific instructions.
We're always happy to help. If you can't find the answer you're looking for, please visit our Contact Page or email us at hello@lavenderandlightco.com.
We typically respond to customer inquiries within 1–3 business days.