Return & Refund Policy
At Lavender & Light Co., all physical products are made to order especially for you. Because each item is created after an order is placed, we do not accept returns or exchanges for reasons unrelated to product defects, damage, or fulfillment errors.
Please review all product details, sizing information, color selections, and shipping information carefully before placing your order.
Order Changes & Cancellations
Orders may only be canceled or changed before production begins.
Once an order has entered production, it cannot be canceled, modified, or refunded.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hello@lavenderandlightco.com.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed and verified, we will provide either a replacement item or a refund.
In most cases, customers will not be required to return the original item.
Lost Packages
If your package appears to be lost in transit, please contact us within 14 days of the estimated delivery date.
After reviewing the issue with our fulfillment partner and shipping carrier, we will provide a replacement or refund if the package is confirmed lost.
Delivered but Missing Packages
If tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location
- Check with household members, neighbors, or apartment offices
- Contact your local carrier
Packages marked as delivered by the carrier are not considered lost and are generally not eligible for refunds or replacements.
Returns & Exchanges
Because all products are made to order, we do not accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Buyer's remorse
- Change of mind
- Incorrect shipping information provided at checkout
- Accidental orders
Please double-check all order details before completing your purchase.
Non-Returnable Items
The following items are non-refundable and non-returnable unless they arrive damaged, defective, or incorrect:
- Made-to-order physical products
- Sale or clearance items (if applicable)
- Digital products and downloadable files
Returned-to-Sender Packages
Packages returned due to:
- Incorrect shipping addresses
- Failed delivery attempts
- Unclaimed shipments
are not automatically refunded.
If a package is returned and you would like it reshipped, additional shipping charges may apply.
Digital Products
Due to the nature of digital products, all digital download sales are final.
Once a digital file has been delivered, downloaded, or accessed, refunds, returns, and exchanges cannot be provided.
If you experience any issues accessing your files, please contact hello@lavenderandlightco.com, and we will be happy to assist you.
Claim Window
Claims for damaged, defective, incorrect, or lost items must be submitted within 14 days of delivery (or within 14 days of the estimated delivery date for lost packages).
Claims submitted after this timeframe may not be eligible for a replacement or refund.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account after it has been processed.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Thank you for supporting Lavender & Light Co.