Shipping Policy
Shipping Policy
Processing & Production Times
All physical products are made to order and printed specifically for you after your purchase is placed.
Most orders are processed and fulfilled within 2–5 business days before shipping.
During holidays, sales events, or periods of high demand, production times may be slightly longer.
Estimated Delivery Times
Estimated delivery times include both production and shipping time.
After production, most orders shipped within the United States arrive within approximately 3–7 business days, depending on destination, carrier availability, and seasonal demand.
Please note that estimated delivery dates are not guaranteed and may be affected by circumstances outside our control.
Shipping Costs
We offer flat-rate U.S. shipping for $6.99 on all physical orders.
Orders of $75 or more qualify for free shipping.
Shipping charges are displayed at checkout before your order is completed.
Shipping Locations
At this time, Lavender & Light Co. ships only within the United States.
We hope to expand shipping options in the future.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours after shipment for tracking updates to appear.
Multiple Shipments & Packaging
Some products may be produced and shipped from different fulfillment locations.
If your order contains multiple items, they may arrive separately and at different times. You may receive multiple tracking numbers depending on the items ordered.
Products are packaged according to the item type and fulfillment location to help ensure they arrive safely.
PO Box Deliveries
Many orders can be shipped to PO Boxes. However, some larger products, carriers, or shipping methods may require a physical street address.
If we are unable to fulfill an order to a PO Box, we may contact you for an alternative delivery address.
Shipping Delays
While most orders arrive within the estimated timeframe, delays can occasionally occur due to carrier issues, severe weather, holidays, high shipping volume, or other circumstances outside our control.
If your order appears significantly delayed, please review your tracking information before contacting us.
Lost Packages
If your package appears to be lost in transit, please contact us within 14 days of the estimated delivery date.
After reviewing the issue with our fulfillment partner, a replacement or refund will be provided if the package is confirmed lost.
Delivered but Missing Packages
If tracking information shows your package as delivered but you have not received it, please:
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Check around your delivery location
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Check with household members, neighbors, or apartment offices
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Contact your local carrier
Packages marked as delivered by the carrier are not considered lost and are not eligible for refunds or replacements.
Incorrect Shipping Addresses
Please review your shipping information carefully before placing your order.
If an incorrect address is provided, please contact us immediately. We may be able to update the address if the order has not yet entered production.
Once an order has shipped, address changes cannot be guaranteed.
Returned-to-Sender Packages
Packages returned due to:
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Incorrect shipping addresses
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Failed delivery attempts
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Unclaimed shipments
are not automatically refunded.
If a returned package can be reshipped, additional shipping charges will apply.
Digital Products
Digital products are delivered electronically and do not require shipping.
Digital downloads are available immediately after purchase. Instructions for accessing your files are provided on the order confirmation page and in your order confirmation email.
Questions?
If you have any questions regarding your order or this shipping policy, please contact us at:
Thank you for supporting Lavender & Light Co.